Please add any tips and tricks to commonly asked Support questions
Issue: I AM TRYING TO ADD A NEW PERSONNEL AND I CAN NOT GET THE PERSONNEL ID TO POPULATE.
We have found that somehow there can be a blank personnel record saved. If you select the blank one and then delete that they are able to populate the next personnel ID
Issue: I am not able to gather "gross id's and gross rates" into fiscal year in Budget Prep
You have to clear screen defaults in order for this process to run. Development is aware
Issue: Direct Deposit HSA is computing for jobs that have a Gross ID that is Mandatory Only plus Direct Deposit
Since the Gross ID Deduction schedule includes Direct Deposit, any Deduction Type where the first 10 characters is DIRECT DEP, the system recognizes that Deduction Description as a direct deposit. Therefore, will compute with this type of Deduction Schedule.
The Deduction Type DIRECT HSA-E and DIRECT HSA-R will not include this deduction on jobs that have a Gross ID Deduction schedule of Mandatory plus Direct Deposit because it doesn't follow the requirement of first 10 characters as DIRECT DEP so it's not recognized as a direct deposit when it comes to the deduction schedule, but the deduction will still be a direct deposit.
