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800-338-4984
Knowledge base
Finance/Budget
Financial Management
165
Account Balance Inquiry Report
Account Statement Summary Report by Fund
Account Statement Summary Report by Fund Classification
Account Statement Summary Report by Fund Group
Accruals and Payables Explanation
View all 165
Bank Reconciliation
60
Add a Returned Check
Add an Electronic Transfer
Add an EZ Returned Check
Add Deposits
Adding a Service Charge
View all 60
Budget Preparation
8
Budget Setup: First Steps
Create Expenditure Budget ID
Create Revenue Budget ID
Retrieve Accounts - Expenditures
Retrieve Accounts - Revenues
View all 8
Budget Preparation-Payroll
1
Budget Prep - Payroll - Jobs / Vacancies
Procurement
Vendor Payments
122
A/P Aging Report by Fund
Add Direct Voucher
Add Document Types
Add Documents using PaperClip Icon
Add Purchase Order Vouchers
View all 122
1099
9
1099 - All Sections
1099 Electronic Filing
How to Prepare to File 1099s Electronically
Section 1 : Update RDA Programs
Section 2: Transmitter Control Code and Forms
View all 9
Purchase Orders
58
Add EZ Purchase Orders
Approve / Reject Purchase Order
Archive Purchase Orders
Change Current PO Year/Month
Change Fiscal Month in Purchase Order Transactions
View all 58
Inventory Control
4
Inventory Control - Add Document Types
Inventory Control - Add Locations
Inventory Control - Add Shipping Id's
Inventory Control - Query
Human Resources
Personnel
15
ACH Prenotification
Add a New Employee
Add Employee Jobs
Add Standard Leave
Add/Capture Documents
View all 15
Payroll
133
1095 Count Report
2020 FEDERAL W4 FORM CHANGES
941 Balancing Tips
941 Federal Tax Form
ACA 1094/1095-B
View all 133
Payroll Vendor Withholding
11
Add Vendor Withholding Vouchers
Change Bank Check/EFT Date in Vendor Withholding Vouchers
Change Bank ID in Vendor Withholding Vouchers
Change Fiscal Month in Vendor Withholding Vouchers
Change Fiscal Year in Vendor Withholding Vouchers
View all 11
Payroll W2 Processing
20
2024 Tax Year: RDA W2, 1095 and 1099 Print Service Guide
Covid Wages in Box 14
How to Create and Submit an Electronic W2 File (Video)
Print Service RDA Clients Overview
Steps for Registering to Electronically file W2s
View all 20
Position Tracking
10
Add Gross Definition (Gross ID)
Add Gross Rate
Add Position ID
Add Rate Master
Add/Build Position Accounts
View all 10
Leave Managment
47
Add Beginning Balance
Add Leave Earned
Add Leave Earned in Mass
Add Leave Used by Leave ID
Add Leave Used in Mass
View all 47
Employee Absentee
4
Add Leave/Substitutes
Add Leave/Substitutes (REMOTE USERS)
FIXDATES RANGE SCREEN
Setting Screen Defaults
Substitute Managment
5
Create Substitute Job Masters
Pay Substitutes
Substitute Management
Substitute Work Transactions
Verify Non-Finaled Substitute Work
Employee Self Serve (ESS)
ESS 2.0 Administrator (ess_admin) Solutions
54
ESS 2.0 ACH Prenotification Using Preview
ESS 2.0 Add Substitute [Admin Feature]
ESS 2.0 Add/Set Leave Approver
ESS 2.0 Add/Set Time Card Approver
ESS 2.0 Apply ESS Leave Requests (SUBSTITUTES)
View all 54
ESS 2.0 Approver Solutions
7
ESS 2.0 Approve Time Card (APPROVER)
ESS 2.0 Clear/Remove Substitute (APPROVER)
ESS 2.0 Leave Balances (APPROVER)
ESS 2.0 Leave Request History (APPROVER)
ESS 2.0 Pending Leave Requests (APPROVER)
View all 7
ESS 2.0 Employee Solutions
12
ESS 2.0 Change Password (EE)
ESS 2.0 Clock In or Out (EE)
ESS 2.0 Download Personnel Documents (EE)
ESS 2.0 Forgot Password/Username (EE)
ESS 2.0 Initial Log In (EE)
View all 12
ESS 1.0 Solutions
0
Other
IT
10
4.0 - Downloading a File
Add Cybersupport Request
Changing Password in OpenRDA
Clear Cache in Firefox
Delete Restricted Process
View all 10
Program Updates
2
OpenRDA 4.0 LIVE Site Program Updates
OpenRDA 4.0 TEST Site Updates
F.A.S.T. (E-documents)
7
Add Work Group Users
Archive Report to a CSV Report
Archive Set-up
Copy Archive
Create Department Level Work Groups and Users
View all 7
Beginning/End of Year Procedures
4
Calendar Checklist for OpenRDA
Fiscal Year End Procedures
Fiscal Year/Calendar Year Tips (January-December)
PAYROLL-THIRD PARTY SICK PAY
Report Generation
2
Download Laser Forms
User Define Report
Checks, Envelopes, Signatures
2
2025 Check and Envelope Price List
Check Order Form
Support Documents
Personnel
1
Future Data Changes
Miscellaneous
10
FRESH DESK INSTRUCTIONS
OpenRDA Set/Change User Password
Where to electronically file W2s with State of North Dakota ND
OpenRDA Navigation
Group Defaults
View all 10
Tax and Utilities Revenue - Revmgt
Real Estate
4
Adding a Veteran Exemption in Real Estate
Computing Interest in Revmgt
GA Tax Utility Bills for 2023
Removing Veteran Exemption in Real Estate
Statements
2
Generating 2nd Half Statement files for Personal Property and Real Estate
Generating the Delinquent Statement Files for Personal Property and Real Estate
Misc Reports
1
Address Changes Report
Cash Drawer
2
Changing the Due Date in Cash Drawer
Icons - Functionality and Visibility
Undo/Change Processes
2
Voiding new Charges, Supplement, Abatement, or Exoneration
Delete RDA Journal Entries from Revenue Management
Personal Property
3
Adding PPTRA Exemption to a Personal Property billable
Removing PPTRA Exemption from a Personal Property billable
DMV Import Workflow
New Year Setups
5
Assigning New Account Codes to Next Year's Class Configurations
Setting Up New Exemptions
Update Taxable Values
Send/Update Account Codes, Banks, Funds, from OpenRDA to Revenue Management
Schedule Interest Jobs for New Statements
Security
2
Dual Authentication / MFA Codes
Revenue Management Dual-Authenticator Security instructions
Delinquent Collections
2
Apply Admin Fees
DMV Stop Process
Water/Sewer Utility Billing
7
Monthly Events
Changing the Meter on a Current Customer
Create Water Hydrant Charge/Bill
Changing a Mailing Address
Omit Statement(s) from the Statement File
View all 7
Import Processes
1
How to Import Charges
Sewer Bills
1
Sewer Bills creation
Certified Payments
1
How to Create a New User
Help Desk Software
by Freshdesk
